Accreditation overview for sonnen system installers
It is a prerequisite that all sonnen systems are installed by fully accredited sonnen installers.
RequirementsService & SupportValid For |
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Full AccreditationView the training module
Complete the assessment at 90% or higher Complete x10 sonnen installations
(systems installed in the previous year in excess of the required 10 can carry over to the current year) Same day priority response to service and support matters
Call-back service
12 months
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Installer accreditation cancellation policy
Failure to comply with the obligations of sonnen installer accreditation can lead to cancellation of accreditation.
Serious breaches of installation best-practice, non-compliance with specific instructions as detailed within the installation manual/s, non-compliance with Australian Standards or guidance of the CEC as well as situation such as allowing non-accredited installers to install and commission sonnenBatterie systems using the accreditation number of others, will lead to a 'Notice of Non-Compliance' being issued.
If an installer receives x3 non-compliance notifications within any 12 month period then they will automatically have their accreditation cancelled.
Installers with cancelled accreditation under this process will have the opportunity to reinstate their accreditation once having taken part in a face to face sonnen Australia training event which will be periodically scheduled, a cost to attend will apply.